It is essential that an accurate description of the units fault is provided
on the “RMA Form”. A completed “RMA
Form” must
be returned with the equipment.
Please ensure you detail:
Exactly how the fault shows itself, specifically including the status
display on the front LCD If you think the product is at fault, but it
indicates a good status, please explain why you suspect the product.
Were
there any other circumstances which preceded or accompanied the fault
occurrence? A diagram of the system in which the equipment is operating
may be useful, and may help us to resolve the fault quickly.
Return Procedure / RMA
If you have purchased from a distributor, please
contact them to arrange the return of the equipment. A
complete list of our distributors is here.
In order to return a unit directly to Peak Communication for repair
or service you will require a Return Material Authorisation (RMA) number
(Distributors will obtain this for you). No returned goods are accepted
without an RMA number. If you wish to contact Peak Communication directly
for an RMA number, the numbers
are:
Please ensure you have the product type and SERIAL NUMBER
available. An RMA number cannot be provided without this information.
An RMA number
can also be issued by e-mail: sales@peakcom.co.uk
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