It is essential that an accurate description of the units fault is provided on the “RMA form”. A completed “RMA form” must be returned with the equipment.
Please ensure you detail:
Exactly how the fault shows itself, specifically including the status display on the front LCD If you think the product is at fault, but it indicates a good status, please explain why you suspect the product.
Were there any other circumstances which preceded or accompanied the fault occurrence? A diagram of the system in which the equipment is operating may be useful, and may help us to resolve the fault quickly.[/vc_column_text]
If you have purchased from a distributor, please contact them to arrange the return of the equipment. A complete list of our distributors is here.
In order to return a unit directly to Peak Communication for repair or service you will require a Return Material Authorisation (RMA) number (Distributors will obtain this for you). No returned goods are accepted without an RMA number. If you wish to contact Peak Communication directly for an RMA number, the phone number is:
+44 (0)1484 714200
Please ensure you have the product type and SERIAL NUMBER available. An RMA number cannot be provided without this information. An RMA number can also be issued by e-mail: